Operations and Management
The primary objective of operations management is to ensure the efficient and dependable functioning of all systems, procedures, and processes while maintaining safety and quality standards.
The provision of excellent healthcare services requires the ability to establish and manage effective operations, as well as effectively handle unexpected challenges that are inherent in complex healthcare organisations. As healthcare establishments are inherently risky environments, continuous adaptation, problem-solving, and improvement are crucial for meeting the growing demands for superior service delivery.
To achieve excellence in service delivery, operations management at Apollo Hospitals focuses on identifying and addressing sources of variability. This requires a comprehensive understanding of the nature of work and how it is carried out, which is the key focus of operations management through the study and implementation of operations management principles.
Apollo's Commitment
At Apollo, our mission is to operate hospitals with a strong focus on excellence. This means constantly investing in the skills and expertise of our key clinical and managerial team members, exceeding accreditation standards, and continuously working towards a sustainable competitive advantage. Our commitment to these objectives ensures that we consistently deliver high levels of quality, customer service, and competitiveness in all aspects of our operations.
Specialised Management
At Apollo, we specialise in hospital management for our partners. Our goal is to promote excellence in the healthcare industry by constantly striving to improve safety and quality, advance medicine, and manage performance. We believe in providing greater patient access to superior care through our services.
To ensure efficient management, we have a team of skilled senior management professionals who oversee the day-to-day operations, clinical excellence, and commercial aspects of the hospital. We source talent from both our own network and the industry at large to build a capable team. Our role also includes providing guidance and support to the senior management team as needed to facilitate the smooth functioning of the hospital. We work closely with the team to develop new clinical programs, cultivate a positive and productive culture, deliver quality patient care, and implement effective clinical procedures and policies. We also encourage initiatives related to patient satisfaction and safety. The senior management team holds a significant responsibility to achieve clinical excellence at the hospital.
Our scope of services
Finally, the feasibility report addresses the questions around necessary requirements, including devising a strategy for the service provider to position itself as a primary, secondary, or tertiary care provider. Additionally, the report includes the market entry model, proposed clinicians' engagement model, market positioning plan for patient retention, and ramp-up plan and service/speciality mix plan for the proposed facility. Significant consideration is given to establishing a commissioning and ramp-up plan for the proposed facility primarily to ensure the right service/speciality mix for success in the market.
